Luck3 Privacy Policy

1. Introduction

Luck3 ("we", "our", or "us") is committed to protecting the privacy of everyone who uses our online casino and sports betting platform. This Privacy Policy describes how we collect, use, store, and share personal information when you visit our website, create an account, or use any of our services.

By registering with Luck3 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all players accessing Luck3 from the Philippines, including those in Manila, Quezon City, Cebu, Davao, and across the islands.

2. What We Collect

We collect information that is necessary to provide our services, verify your identity, and meet our compliance obligations. The types of data we collect include:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless required for responsible gaming purposes and with your explicit consent.

3. How We Use Your Data

The personal information we collect is used strictly to run and improve Luck3. Specifically, we use your data to:

• Create and manage your account, including identity verification (KYC) and age checks.
• Process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method.
• Deliver the games, betting markets, and platform features you access.
• Send you account notifications such as transaction confirmations, OTP codes, and security alerts.
• Detect and prevent fraud, money laundering, and other prohibited activities.
• Enforce our Terms & Conditions and responsible gaming policies.
• Respond to your support queries and resolve disputes.
• Analyse usage patterns to improve platform performance and user experience.
• Send you promotional communications, where you have opted in to receive them.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — Processing required to fulfil our obligations under your account agreement, including managing transactions and providing access to games.
• Legal obligation — Processing required to comply with applicable laws, including anti-money laundering (AML) regulations and identity verification requirements.
• Legitimate interests — Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — Processing for optional communications such as promotional emails or push notifications, where you have given explicit consent and may withdraw it at any time.

5. Data Sharing & Third Parties

Luck3 does not sell your personal data. We may share your information with trusted third parties only when necessary and only for the purposes described in this policy:

• Payment processors — To facilitate deposits and withdrawals via local bank transfers and e-wallets. These providers are bound by their own data protection obligations.
• Identity verification providers — To complete KYC checks as required for account security and compliance.
• Technology and infrastructure partners — Including cloud hosting, analytics, and customer support platforms that help us operate Luck3.
• Game content providers — Limited technical data may be shared with game studios to deliver live casino tables, slots, and other content within our platform.
• Regulatory and law enforcement authorities — Where we are legally required to disclose information, or where disclosure is necessary to protect the safety of users or the public.

All third-party partners we work with are required to handle your data securely and only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

Luck3 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies — Required for core functions like keeping you logged in and processing transactions. These cannot be disabled.
• Analytics cookies — Help us understand which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymised.
• Preference cookies — Remember your settings, such as language or display preferences, so you do not have to re-enter them on each visit.
• Marketing cookies — Used only if you have opted in to receive personalised promotional content. You can opt out at any time through your account settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Luck3, but some features may work differently.

7. Data Retention

We keep your personal data for as long as your account is active, and for a defined period after account closure, as required by applicable regulations and our internal data governance policies.

In general:

• Account and transaction records are retained for a minimum of five years after account closure to meet anti-money laundering and financial compliance requirements.
• Communications and support records are kept for up to three years.
• Technical and usage data in anonymised form may be retained for longer periods for analytics purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

8. Security Measures

Luck3 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Secure storage of passwords using industry-standard hashing techniques.
• OTP-based two-factor authentication available for all accounts.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Strict access controls ensuring that only authorised staff can access personal data, and only on a need-to-know basis.
• Monitoring systems designed to detect and respond to unusual account activity in real time.

While we do everything reasonably possible to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your Luck3 account and to enable OTP verification for additional protection.

9. Your Privacy Rights

As a user of Luck3, you have the following rights regarding your personal data:

• Right to access — You can request a copy of the personal data we hold about you.
• Right to correction — If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — You may request the deletion of your personal data, subject to our legal retention obligations.
• Right to withdraw consent — Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the legality of prior processing.
• Right to object — You can object to processing based on legitimate interests, including direct marketing.
• Right to data portability — Where applicable, you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, contact our support team using the email address listed in the footer of this page. We aim to respond to all data requests within 30 days.

10. Minors

Luck3 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has registered an account, we will immediately close that account and delete all associated data.

If you believe a minor has accessed Luck3 using your details or created their own account, please notify us right away through the contact details in this page's footer.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify active users through their registered contact details.

We encourage you to review this page periodically. Continued use of Luck3 following any update constitutes your acknowledgment of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Luck3 handles your personal data, you can reach our support team using the email address shown in the footer of this website.

We are committed to addressing your privacy concerns in a timely and transparent manner. All data-related inquiries are handled by our dedicated privacy team.